Remote Assistance is sparingly used for IT support analysts to view and, if necessary, remote control an end-user’s computer.
At the request of your IT HelpDesk support analyst,
- download the TeamViewer for PC.
- Click Run.
- If you receive a Security Warning, click Run.
- The TeamViewer QuickSupport application will run and appear on your screen.
- Provide the ID (Your ID) and password (Password) to the HelpDesk support analyst when requested. Within a few seconds, the support analyst should be able to see your screen.