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Remote Assistance

Remote Assistance is sparingly used for IT support analysts to view and, if necessary, remote control an end-user’s computer.

 

Windows

At the request of your IT HelpDesk support analyst,

  1. download the TeamViewer for PC.
  2. Click Run.
  3. If you receive a Security Warning, click Run.
  4. The TeamViewer QuickSupport application will run and appear on your screen.
  5. Provide the ID (Your ID) and password (Password) to the HelpDesk support analyst when requested. Within a few seconds, the support analyst should be able to see your screen.

NOTE: When the session ends, the support analyst will no longer be able to see or control your screen.

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