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Home Procedures & Best Practices HelpDesk Attach a File to a HelpDesk Ticket

Attach a File to a HelpDesk Ticket

Published on March 7, 2012 in HelpDesk

You can attach files to HelpDesk tickets to assist analysts in diagnosing and fixing a problem. Attachments can be practically anything you can attach to an email or upload via a web page such as a JPEG image or MS Word document. There are two ways in which you can attach a file to a HelpDesk ticket.

Attach a File to a Ticket via Email

You can attach a file as an attachment.

  1. Compose the HelpDesk ticket.
    • If this is a new HelpDesk ticket, compose a new message and address the message to HelpDesk@sjy.org.
    • If this is a ticket that is already opened, you need to reply to a ticket email.
  2. Attach the file as an email attachment.

Attach a File to a Ticket via the Web Portal

  1. Go to http://www.sjy.org/helpdesk.
  2. Attach the image.
    • If this is a new HelpDesk ticket, proceed as usual by completing a subject and description.
      1. Click Browse and select the image.
      2. Add a comment if necessary.
    • if this is a ticket that is already opened, open that ticket
      1. Scroll to the bottom.
      2. Click Browse and select the image.
      3. Add a comment if necessary.
  3. Click Submit Ticket.

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