Sometimes technology messes up due to unknown or behind-the-scenes reasons. There are some steps you can try to alleviate the problem as well as how to access assistance.
When having computer problems,
- Try starting the task or operation again.
- Try doing the task or operation a different way.
- Close out of the program and go back into it.
- Restart the computer.
- Consult the IT Knowledge Base.
- Complete an IT HelpDesk.