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Home Archive for category "Procedures & Best Practices"

Completing Grade Reports

This article explains the process of entering marks and printing Grade Reports for trimester evaluation. It is divided into Kindergarten, Primary Grades (grades 1, 2, and 3) and Intermediate Grades (grades 4, 5, and 6). You should follow the steps for your particular grade. Specials grades appear on Intermediate Grade Reports. Pre-School DOES NOT have to complete a Grade Report. If

 

Completing Progress Reports

This article explains the process of entering marks and printing Progress Reports for mid-term evaluation. It is divided into Primary Grades (grades K, 1, 2, and 3) and Intermediate Grades (grades 4, 5, and 6). You should follow the steps for your particular grade. Specials and Pre-School DO NOT have to complete Progress Reports. If

 

Scanning an External Drive for Viruses

Plug in the external drive. Open This PC. Right click on the drive. Click on Scan. 5. Click Close when scan is completed. 6. If virus is detected, immediately disconnect.  Under the St. Joseph Parish Acceptable Use Policy, no devices may be connected to the network if they have been found to have a virus. Print this

 

Determining the Size of a Folder

Determining the size of a folder or folders can be useful when trying to save the folder(s) to a particular disk drive.   Determining the Size of a Single Folder right-click on the folder of which you wish to learn the file size and choose Properties. The size of the folder (wish all its contents) is

 

Determining the Size of a File

Determining the size of a file or files can be useful when trying to save the file(s) to a particular disk drive, send in an email, or make it easily downloadable off the world wide web.   Determining the Size of a Single File right-click on the file of which you wish to learn the

 

Access Denied when surfing the internet

Published on November 6, 2012 in LightSpeed

There are typically two reasons why you would receive an Access Denied message from the LightSpeed web filter. Below are the two typical reasons and how to address them.   Website Content Different users have different levels of internet access based on the Acceptable Use Policy and departmental policies. If you navigate to a website that is against

 

Accessing the Diocesan eDigest

You need to log into the ITKB before viewing this article. You can do this by going to the ITKB home page, entering your SJY Network Account credentials on the right-hand side and then navigating back to this page.
 

Remote Assistance

Remote Assistance is sparingly used for IT support analysts to view and, if necessary, remote control an end-user’s computer.   Windows At the request of your IT HelpDesk support analyst, download the TeamViewer for PC. Click Run. If you receive a Security Warning, click Run. The TeamViewer QuickSupport application will run and appear on your

 

Attach a File to a HelpDesk Ticket

Published on March 7, 2012 in HelpDesk

You can attach files to HelpDesk tickets to assist analysts in diagnosing and fixing a problem. Attachments can be practically anything you can attach to an email or upload via a web page such as a JPEG image or MS Word document. There are two ways in which you can attach a file to a

 

Select Multiple Items that are scattered throughout a Window

Single-click on the first item you wish to select. Hold down the CTRL button. Single-click on all the items you wish to select. Print this entry

 

Select Multiple Items in a Row

Single-click on the first item you wish to select. Hold down the SHIFT button. Single-click on the last item you wish to select. Print this entry

 

Paste a Copied or Cut File or Folder

Right-click on the place where you wish to paste the file or folder. Single-left-click on Paste. Print this entry

 

Rename a Folder

Click on the folder you wish to rename. Position the cursor over the word File in the Toolbar, then left-click. Position your cursor over the word New, then wait for the sub-menu to appear, click on Folder. Press the DELETE key to remove the title New Folder. Type in a name for the folder such

 

Manually Set Your Computer to Auto-lock

According to the Parish IT Acceptable Use Policy, users are required to lock their computer if they leave it unattended. Directions on how to do this immediately can be found at Lock Your Computer. A user can also have the computer auto-lock after a specific amount of time if the policy is not set by

 

Lock Your Computer

Do this when you wish to leave programs, documents, and windows open and running while requiring a password to use the computer. When you “lock” a computer, this means that only you or an administrator can “unlock” a computer. It requires a password and appropriate username to unlock. Hold down CTRL + ALT+ DEL. Click

 

Delete a File or Folder

Select the file or folder you wish to delete. Right-click on the file or folder you wish to delete. Singe-left-click on Delete. Click Yes that you are sure you want this file to go to the Recycle Bin. Print this entry

 

Cut a File or Folder

Singe-click on the file or folder you wish to cut. Right-click on the file or folder you wish to cut and single-left-click on Cut. For directions to paste the file or folder, click here. Print this entry

 

Copy a File or Folder

Singe-click on the file or folder you wish to copy. Right-click on the file or folder you wish to copy and single-left-click on Copy. For directions to paste the file or folder, click here. Print this entry

 

Access your personal (T) and shared (O) drives

To access your personal drive on the server, Go to This PC. Click on your T: drive. This will give you your personal drive that only you and administrators can access.   To access a shared drive on the server, Go to This PC. Click on your O: drive. This will give you the shared drive.

 

What to do with Computer Malfunctions

Sometimes technology messes up due to unknown or behind-the-scenes reasons. There are some steps you can try to alleviate the problem as well as how to access assistance. When having computer problems, Try starting the task or operation again. Try doing the task or operation a different way. Close out of the program and go

 

Send the bulletin to Diocesan Publications and Trinity Publications

Go to http://www.diocesan.com/pennsylvania/. Log into the website under Church Login. Click the Browse button. A dialog box will appear. Navigate your way to find your bulletin. When you find it, select it and click Open. Choose the Harrisburg, PA location. Click Upload The Bulletin. Print this entry

 

Using the IT HelpDesk

Published on February 22, 2012 in HelpDesk

Use of the IT HelpDesk allows the Information Technology Department to manage help requests easier and allow your requests to be better addressed. You should use the HelpDesk for all requests regarding problems, malfunctions, and equipment needs. According to the IT Acceptable Use Policy, all needs of Information Technology MUST be filed through the HelpDesk.

 

Scheduling a Computer Lab for Ministerial or Instructional Use

Log into the MySJY Portal. Click on IT Links and Resources. Click on the lab you wish to utilize. Enter your SJY username and password. Find an appointment that says OPEN LAB that suits your day and time. Click on that appointment. Details for the event will appear. Click Edit Item. Remove the part that

 

Reserving a Computer On Wheels (COW)

To reserve the use of a Computer On Wheels (COW), you simply need to create an appointment in the MySJY portal. To do this: Log into the MySJY portal. Click on IT Links and Resources. Click on the COW you wish to reserve. Elijah is the Church COW. Malaki is the School COW. Enter your

 

Citrix Password Policy

Introduction The Diocesan IT Department has implemented the requirement for you to choose strong passwords which meet specific complexity requirements, choose a password that does not match your previous passwords, and change your password periodically. Password Requirements Any time you change your password you will need to create a strong password. Your new password must meet the following